Privacy Policy
1. Introduction
Allways Luxury Chauffeurs (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our chauffeuring services, visit our website, or contact us.
2. Information We Collect
We may collect and process the following types of personal information:
a) Personal Details
Name
Phone number
Email address
Billing address
b) Booking & Travel Information
Pick-up and drop-off locations
Dates and times of travel
Flight numbers or itinerary details (if provided)
Special requests (e.g. child seats, accessibility needs)
c) Payment Information
Payment status and transaction references
(We do not store full card details. Payments are processed securely by third-party payment providers.)
d) Communication Data
Emails, messages, or phone calls between you and us
e) Website Data (if applicable)
IP address
Browser type
Cookies and usage data
3. How We Use Your Information
We use your personal data to:
Provide and manage chauffeuring services
Process bookings and payments
Communicate booking confirmations and updates
Improve our services and customer experience
Comply with legal and regulatory obligations
4. Legal Basis for Processing (GDPR)
We process personal data based on:
Performance of a contract (providing chauffeuring services)
Legal obligations (tax, insurance, licensing)
Legitimate interests (service improvement, fraud prevention)
Consent (where required, such as marketing communications)
5. Sharing Your Information
We may share your data only when necessary with:
Chauffeurs or subcontractors involved in your journey
Payment processors
IT and booking system providers
Legal or regulatory authorities (if required by law)
We never sell your personal data to third parties.
6. Data Storage & Security
We take appropriate technical and organisational measures to protect your data against:
Unauthorised access
Loss or misuse
Alteration or disclosure
Your data is stored securely and only for as long as necessary for the purposes outlined in this policy.
7. Data Retention
We retain personal data:
For active bookings and customer relationships
As required by law (e.g. tax and accounting records)
Once no longer required, data is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request data portability
To exercise your rights, contact us at: info@allwaysluxurychauffeurs.co.uk
9. Cookies
Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Allways Luxury Chauffeurs
Email: info@allwaysluxurychauffeurs.co.uk
Phone: 07487 673842